Payment Terms

Article 1 (Payment Methods)
All experience fees for reservations made through the LUKES website must be paid on-site on the scheduled experience date.

LUKES does not require online payment or advance payment at the time of reservation.

Accepted payment methods may vary depending on the experience provider. Customers should refer to their reservation confirmation email or the relevant experience information for details.

Customers are responsible for confirming the available payment methods before participating in the experience.

 

Article 2 (Reservation Confirmation and Contract Formation)
A reservation is considered confirmed when LUKES or the experience provider sends a reservation confirmation email to the customer.

Submitting a reservation request through the website does not automatically constitute a confirmed reservation.

Once a reservation has been confirmed, the customer agrees to comply with these Payment Terms and the applicable Changes and Cancellation Policy.

Customers must review their reservation confirmation email and promptly notify LUKES of any errors or discrepancies.

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Article 3 (Experience Fees and Payment Currency)
The experience fee payable by the customer will be the amount specified at the time of reservation confirmation.

Experience fees must be paid in Japanese yen (JPY), unless otherwise specified in the reservation confirmation email or experience details.

Any additional services, optional activities, or purchases not included in the original reservation may incur additional charges. Such charges will be explained by the experience provider before payment.

If a customer uses a payment method involving currency conversion, exchange rates and any applicable conversion fees will be determined by the relevant financial institution or payment service provider.

 

Article 4 (Changes to Reservation Fees)
Changes to the number of participants, experience date, starting time, or other reservation details may result in adjustments to the total experience fee.

If the reservation is modified and the revised fee is confirmed by LUKES or the experience provider, the customer must pay the revised amount on-site.

Certain reservation changes may require cancellation of the original reservation and submission of a new reservation.

In such cases, cancellation fees may apply to the original reservation in accordance with the Changes and Cancellation Policy. Customers will be informed in advance if cancellation fees apply.

 

Article 5 (Cancellation Fees)
Although experience fees are payable on-site, cancellation fees may apply if a customer cancels a confirmed reservation.

Cancellation fees will be determined in accordance with the Changes and Cancellation Policy published on the LUKES website.

No cancellation fee will apply if either of the following conditions is met:

The reservation is cancelled within 24 hours of reservation confirmation.

The reservation is cancelled at least three calendar days before the scheduled experience date.

If neither condition is met, a cancellation fee equal to 100% of the experience fee will apply, subject to applicable law.

The cancellation deadline will be determined based on Japan Standard Time (JST), in accordance with the Changes and Cancellation Policy.

 

Article 6 (Payment of Cancellation Fees)
If a cancellation fee applies, LUKES will invoice the customer directly.

LUKES will notify the customer by email of the cancellation fee amount, payment method, and payment deadline.

Customers must pay the applicable cancellation fee to LUKES using the designated payment method within the specified deadline.

Any applicable bank transfer fees or other transaction charges will be communicated to the customer in advance.

Cancellation fees may be charged even if no advance payment has been made for the experience.

In cases of no-show without prior notice, LUKES may invoice the customer directly for any applicable cancellation fees under the Changes and Cancellation Policy.

 

Article 7 (Failure to Pay Experience Fees)
Customers are required to pay the applicable experience fees at the designated experience location on the scheduled date.

If a customer fails or refuses to pay the required experience fee, the experience provider may refuse to provide the service, subject to applicable law.

Any outstanding payment obligations will be handled in accordance with the applicable contractual terms and laws.

 

Article 8 (Cancellations by LUKES or Experience Providers)
If an experience is cancelled by LUKES or the experience provider before the scheduled experience begins, the customer will not be charged a cancellation fee.

Where possible, LUKES may offer an alternative date or substitute experience.

Any other costs incurred by the customer as a result of the cancellation will be handled in accordance with the applicable contractual terms and laws.

 

Article 9 (Application of Payment Terms)
These Payment Terms apply to all experience reservations made through the LUKES travel booking website.

If specific payment conditions have been clearly disclosed for an individual experience at the time of booking, those conditions will take precedence over these general Payment Terms, except where otherwise required by applicable law.

Matters relating to reservation changes, cancellations, cancellation deadlines, and cancellation fees will be governed by the Changes and Cancellation Policy.

In the event of any inconsistency between these Payment Terms and the Changes and Cancellation Policy concerning cancellations, the Changes and Cancellation Policy will prevail, subject to applicable law.

 

Article 10 (Amendments to These Terms)
LUKES reserves the right to amend these Payment Terms when necessary.

For reservations already confirmed, the terms presented at the time of reservation confirmation will generally remain applicable unless otherwise permitted by law or agreed upon by the customer.

 

Article 11 (Contact Information)
For inquiries regarding payments, reservation changes, or cancellation fees, please contact LUKES using the email address provided in your reservation confirmation email.

 

LUKES Inc.

If you have any questions regarding these Payment Terms, please feel free to contact us.