Terms Of Service
These Terms of Service (the "Terms") govern the use of the experience booking services and related services (collectively, the "Services") provided through the website "Exclusive Japan Travel" (the "Website"), operated by LUKES Inc. ("LUKES," "we," "us," or "our").
Customers who make reservations for experience programs through the Website and other individuals who use the Services (collectively, "Users") are requested to carefully review these Terms before using the Services.
All experience fees are generally payable on-site on the scheduled experience date. No online payment or advance payment is required at the time of reservation.
However, cancellation fees may apply if a confirmed reservation is cancelled. Where applicable, cancellation fees will be invoiced directly to the customer by LUKES.
Article 1 (Application of These Terms)
These Terms apply to the use of the Website, reservations for experience programs, and all other Services provided through the Website.
Users must review and comply with these Terms, our separately published Payment Terms and Changes and Cancellation Policy, and any specific conditions applicable to individual experience programs.
When making a reservation through the Website, Users must agree to these Terms and the applicable policies presented during the reservation process.
If the specific conditions of an individual experience program differ from these Terms, the conditions clearly disclosed at the time of booking will take precedence, unless otherwise required by applicable law.
Article 2 (Description of Services)
LUKES provides information and reservation services for cultural experiences, traditional craft activities, and other experience programs conducted in Japan.
Details of each experience program, including its description, scheduled date and time, meeting location, participation fee, duration, and participation requirements, will be provided on the relevant experience page or in the reservation confirmation email.
Experience programs are conducted by LUKES or by experience providers affiliated with LUKES.
LUKES may add, modify, or discontinue any part of the Services when necessary.
Article 3 (Technical Requirements)
Users are responsible for providing and maintaining, at their own expense, the devices, software, internet connections, and other technical resources necessary to access and use the Website.
Any communication charges or other expenses associated with accessing the Website are the responsibility of the User.
LUKES does not guarantee that the Website will operate without interruption or error on every device, browser, or network environment.
Article 4 (Reservation Requests and Confirmation)
Users must review the details, fees, participation requirements, and booking conditions of an experience program before submitting a reservation request through the designated booking process.
Submission of a reservation request does not automatically constitute a confirmed reservation.
A reservation is considered confirmed when LUKES or the experience provider sends a reservation confirmation email to the User.
Once a reservation has been confirmed, these Terms, the Payment Terms, and the Changes and Cancellation Policy will apply.
Users must carefully review the experience date, starting time, meeting location, number of participants, participation fees, and other conditions specified in the reservation confirmation email.
Users must promptly notify LUKES if any information in the reservation confirmation email is incorrect.
Article 5 (Reservation Information)
Users must provide accurate information when making a reservation, including their name, email address, number of participants, and any other information reasonably required for the reservation.
Users must promptly notify LUKES of any changes to the information provided during the reservation process.
If incorrect or incomplete information prevents the delivery of a reservation confirmation email or interferes with participation in an experience program, the matter will be handled according to the specific circumstances.
LUKES may request additional information where reasonably necessary to verify a reservation or ensure the safe operation of an experience program.
Article 6 (Payment Methods)
Participation fees for experience programs must be paid on-site at the designated location on the scheduled experience date.
LUKES does not require online payment or advance payment at the time of reservation.
Accepted payment methods may vary depending on the experience program. Users should refer to the relevant experience information or reservation confirmation email for details.
The applicable participation fee will be the amount confirmed at the time of reservation. However, fees may be adjusted if reservation details are changed or additional services are requested.
Further details regarding payment are governed by our separately published Payment Terms.
Article 7 (Reservation Changes and Cancellations)
Users who wish to change or cancel a reservation must contact LUKES at the designated email address.
All reservation changes and cancellation requests must be submitted by email.
The effective date and time of a cancellation will be determined by when the cancellation email reaches the email address designated by LUKES, based on Japan Standard Time (JST).
No cancellation fee will be charged if a reservation is cancelled within 24 hours of reservation confirmation.
No cancellation fee will be charged if a reservation is cancelled no later than 11:59 PM JST, three calendar days before the scheduled experience date.
If neither of the conditions specified in paragraphs 4 and 5 is met, a cancellation fee equal to 100% of the experience fee will apply, subject to applicable law.
Cancellations made within 24 hours of reservation confirmation are free of charge, regardless of how close the cancellation is to the scheduled experience date.
Certain reservation changes may require cancellation of the original reservation and submission of a new reservation. In such cases, cancellation fees may apply to the original reservation.
Further details regarding cancellation fees, calculation methods, exemptions, and reservation changes are governed by our separately published Changes and Cancellation Policy.
Article 8 (Billing and Payment of Cancellation Fees)
If a cancellation fee applies, LUKES Inc. will invoice the User directly.
LUKES will notify the User by email of the cancellation fee amount, accepted payment method, and payment deadline.
Users must pay the applicable cancellation fee using the payment method designated by LUKES within the specified deadline.
Cancellation fees may apply even though experience fees are payable on-site and no advance payment was collected at the time of reservation.
If a User fails to attend a scheduled experience without prior notice (a "no-show"), LUKES may invoice the User directly for the applicable cancellation fee.
Further details regarding cancellation fee payments are governed by the Payment Terms and the Changes and Cancellation Policy.
Article 9 (Participation in Experience Programs)
Users must arrive at the designated meeting location at the scheduled time, allowing sufficient time for travel.
Users must comply with any applicable dress codes, equipment requirements, participation conditions, and safety instructions specified for the experience program.
Users who expect to arrive late must notify LUKES as soon as possible.
Late arrival may prevent Users from participating in all or part of an experience program. Any applicable fees will be determined based on the reservation details, the extent to which the service has been provided, and the applicable policies.
Participation may be refused where necessary for safety reasons, where participation requirements are not met, or where a User's conduct may seriously disrupt other participants or the experience facility.
Any fees arising from such circumstances will be determined based on the specific facts and applicable law.
Article 10 (Cancellation or Modification of Experience Programs)
Experience programs may be cancelled or modified due to weather conditions, natural disasters, transportation disruptions, facility malfunctions, circumstances involving the experience provider, or other unavoidable events.
If LUKES or the experience provider decides to cancel an experience program, affected Users will be notified as promptly as reasonably possible.
If a reservation is cancelled due to circumstances attributable to LUKES or the experience provider, no cancellation fee will be charged to the User.
Where possible, LUKES may offer an alternative date or a substitute experience program.
Any transportation expenses or other costs incurred as a result of a cancellation or modification will be handled in accordance with the applicable contractual terms and laws.
Article 11 (Handling of Personal Information)
LUKES handles Users' personal information in accordance with Japan's Act on the Protection of Personal Information and our Privacy Policy.
Personal information may be used to process reservations, verify booking details, arrange experience programs, communicate with Users, confirm payments, invoice cancellation fees, and otherwise provide the Services.
LUKES may share necessary information, such as Users' names, number of participants, and reservation details, with experience providers to the extent necessary to arrange and conduct the experience programs.
Further details regarding the handling of personal information are provided in our Privacy Policy.
https://www.lukes-japan.com/privacypolicy
Article 12 (Prohibited Conduct)
Users must not engage in any of the following activities when using the Website or Services:
Violating these Terms or any related policies.
Making reservations using false or misleading information.
Impersonating another person when making a reservation or using the Services.
Infringing the rights, reputation, privacy, intellectual property rights, or other legally protected interests of LUKES, experience providers, other Users, or third parties.
Engaging in threats, violence, harassment, defamation, or other abusive or disruptive conduct toward LUKES, experience providers, other Users, or third parties.
Interfering with the operation of the Website or Services.
Transmitting or using computer viruses, malware, or other harmful software.
Using the Website for unauthorized commercial purposes without the consent of LUKES.
Engaging in conduct that violates applicable laws, regulations, or public order and morals.
Engaging in any other conduct that LUKES reasonably determines to be inappropriate.
If a User engages in prohibited conduct, LUKES may take appropriate measures, including refusing reservations or restricting access to the Services, where reasonably necessary.
Article 13 (Intellectual Property Rights)
All copyrights and other intellectual property rights relating to the text, photographs, images, videos, designs, logos, and other content published on the Website belong to LUKES or the respective lawful rights holders.
Users must not reproduce, distribute, modify, republish, sell, or commercially exploit any Website content without authorization from the relevant rights holder, except as permitted by applicable law.
Users must comply with applicable copyright laws and other relevant legislation when using content from the Website.
Article 14 (Temporary Suspension of Services)
LUKES may temporarily suspend all or part of the Website or Services under any of the following circumstances:
When system maintenance, inspection, or updates are required.
When communication failures, server malfunctions, or other technical problems occur.
When earthquakes, typhoons, floods, fires, power outages, war, civil disturbances, or other events beyond reasonable control make it difficult to provide the Services.
When LUKES determines that suspension is otherwise unavoidable for operational reasons.
LUKES will make reasonable efforts to notify Users in advance whenever practicable. However, advance notice may not be possible in emergencies.
Article 15 (Disclaimer and Limitation of Liability)
LUKES makes reasonable efforts to ensure that information published on the Website is accurate and up to date. However, LUKES does not guarantee the completeness or accuracy of all information.
Users must comply with the safety instructions and guidance provided by the experience provider when participating in an experience program.
Experience details or schedules may be modified due to weather, transportation conditions, or other circumstances beyond the reasonable control of LUKES or the experience provider.
The existence and extent of LUKES' liability will be determined in accordance with the applicable contractual terms, specific circumstances, and applicable law.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
Article 16 (Amendments to These Terms)
LUKES may amend these Terms when necessary.
When amending these Terms, LUKES will provide notice of the changes, their effective date, and other necessary information through the Website or other appropriate means in accordance with applicable law.
For reservations already confirmed, the Terms presented at the time of reservation confirmation will generally remain applicable unless otherwise permitted by law or agreed upon by the User.
Article 17 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan.
To the extent permitted by applicable law, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance over disputes arising out of or relating to these Terms or the Services.
Article 18 (Advertisements)
The Website may display advertisements provided by LUKES or third parties.
Transactions and inquiries relating to advertisements provided by third parties shall generally be handled between the User and the relevant advertiser.
Any liability of LUKES relating to advertisements will be determined based on the specific circumstances and applicable law.
Article 19 (Contact Information)
For inquiries regarding the Services, reservation details, payments, reservation changes, cancellations, or these Terms, please contact LUKES using the contact information provided on the Website or the email address specified in your reservation confirmation email.
LUKES Inc.
We are committed to providing clear information, reliable reservation services, and a safe and enjoyable experience for all our customers.